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| Protecting your information |
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Your personal information such as your name, street address, and email address is password-protected on the Truprint website. We strongly recommend that you don't give your password to anyone, and that you change the password every 3 months. You can change your password anytime by logging in to your Truprint account, clicking on the 'your account' link near the top of most Truprint pages, and then clicking the
'edit personal info'
button.
If you're using a public computer (public library, school computer, etc.) or a shared computer (family computer, roommate's computer, etc.), we strongly recommend that you sign out of your Truprint account and close your browser before getting up and moving away from the computer. This will prevent others from accessing your account and personal information.
Please note that because our company is particularly sensitive to protecting information about children on the Internet, children under 18 are not eligible to be members of Truprint. However, we encourage parents to use our service as a family activity with their children and to carefully monitor any Internet activities (including use of the Truprint services) engaged in by their kids.
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| Knowing your credit card info is safe |
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Your personal and credit card information is safe with Truprint. We take the following measures to ensure security:
- All sensitive information (including credit card information and password) is transmitted using SSL, an advanced encryption technology that is the recognized industry standard for secure transactions.
- Your account is password-protected so that only you can make changes to your photos or account information, and only you and those you choose can see your pictures.
- When you place an order on the Truprint website, our system automatically transfers you to a secure portion of our site. At the bottom of your browser window, you'll see a "lock" symbol (Internet Explorer) or a key symbol (Netscape). You'll also see that the URL in your browser's address window begins with "https://" rather than the normal "http://". The extra 's' stands for "secure." All of these indicators show that the page(s) you are on are secure for transactions.
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| VeriSign |
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VeriSign is a company providing authentication services for companies using encryption for secure e-commerce transactions. VeriSign verifies the legitimacy of companies using its services, such as Truprint.
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| TRUSTe |
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Truprint is a member of TRUSTe. TRUSTe is an independent, non-profit initiative whose mission is to build users' trust and confidence in the Internet by promoting TRUSTe's principles of fair information practices. Because our company is completely committed to respecting and protecting your privacy, we've agreed to disclose our customer information practices and to have our privacy practices reviewed for compliance by TRUSTe.
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Still have questions?
If you still need help, please browse the rest of the Truprint Help section or check out our
Customer Service page for the best way to contact our Customer Service team. |
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