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Photo Gifts
Overview
How to Create Photo Gifts
Common Questions About Photo Gifts
 
Overview
You can use your photos to create unique, personalized photo gifts. We can ship your photo gifts to you, or directly to a friend or family member - anywhere in the world.

shop for photo gifts
pricing info
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How to Create Photo Gifts

To shop for photo gifts, click on the 'gifts' tab at the top of most pages. From the store, use the menu on the left-hand side of the page.

When you click on any item in the left-hand menu, you'll see a new store page, with all of the items in the category you've selected represented in colored boxes in the main part of the page. To choose a particular product, click anywhere in its colored box.

Depending on where you were when you entered the store, you may or may not have selected a photo to use on your gift. If a thumbnail version of your photo appears on the page, then you have already selected a photo. Just enter a quantity for the item; choose the size, color, or whatever other specifications are required; and click the 'add to cart' button to go to checkout.

If a photo does not appear on your photo gift page, your photos will appear in a row at the bottom of the page. Click 'select' under the photo that you'd like to use.

We will automatically check the resolution of the photos you choose to determine whether they are sufficient for your photo gifts. If your photo is not of an adequate resolution, an orange triangle will appear below the thumbnail of the photo. Most gifts require a photo with a minimum resolution of 900 x 600 pixels (200 dpi).

Tip: You can choose a different photo for your gift item at any time by clicking the 'remove photo' link located under the photo, or later by clicking 'edit item' in your shopping cart.

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Common Questions About Photo Gifts
How long do photo gift orders take?
Once you place your order, we'll process and dispatch it within 3-5 business days. You will receive an email as soon as we dispatch the order. Please allow 1-3 days for your photo gift order to arrive via first class mail.

Can I ship a photo gift directly to a friend?
In addition, the packing slip included with a photo gift order does not have prices on it. Please note that all the items in your shopping cart must ship to the same address. For instance, we cannot ship photo gifts to one address, and your prints to another. If you need to order some items for yourself, and some for a friend, please place two separate orders.

What resolution is required to put a photo on a gift?
Most gifts require a photo with a minimum resolution of 900 x 600 pixels. We will automatically check the resolution of the photos you choose to determine whether they are sufficient for your photo gifts. If your photo is not of an adequate resolution, an orange triangle will appear below the thumbnail of the photo on the order page.

Can I mail you a photo to create a photo gift?
We're sorry, but you can only create gifts using the photos in your online albums. However, you can use a scanner to scan your print and create a digital photo file (jpeg format is recommended). You can then upload the digital photo file to your account and create your photo gift(s). Remember when scanning that most gifts require a photo with a minimum resolution of 900 x 600 pixels (200 dpi).

What is the return/refund policy for photo gifts?
Your satisfaction is guaranteed. If you're ever dissatisfied with your photo gift order, we will provide you with a replacement or a full refund.

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Still have questions?
If you still need help, please browse the rest of the Truprint Help section or check out our Customer Service page for the best way to contact our Customer Service team.


   
 
 
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