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How Truprint is Organized |
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The Truprint website is divided into 4 major areas, which appear in the tabs at the top of most pages:
- home
- photos
- gifts
- account
At the top right of most pages, you’ll see links to help, your account, and your cart.
Whenever you visit the Truprint website, you'll see the welcome and login page. Once you've logged in, you'll see the home page.
Home
The home page gives you a glimpse of many parts of the Truprint service at once:
- most recently added albums
If you have any new albums, they will appear on your home page, under this heading. Otherwise, you'll see up to 3 of the albums you've viewed most recently. " Click on "go to pictures" to go to your photo library.
- your saved projects
Below your new or recently viewed albums, you’ll see your saved projects. These include calendars and photo books. To continue working on one of these projects, click “view all saved projects.”
- your account
" In this section, you can access the items in your account, including your credits, order status and history, and your address book. If you have a saved order, you'll see a shopping cart on the left. Click on 'View cart' to view your cart and place your order.
- special offers
At the bottom and to the right of the page, you'll find new Truprint features and selected offers from our partners.
- get started
In the upper right hand corner of the page, you'll see a yellow box with four options:
- upload photos
- send film
- order prints
- share
These are quick links to get you started with some of the most popular services at Truprint.
Photos
When you click on the 'photos' tab, you'll see your photo library. On the main page of your photo library, you’ll see the albums that you have most recently uploaded or viewed.
To the left, you’ll see a navigation bar with links to your favourites, your albums, your friends’ albums, your projects, and your group rooms.
The bar on the right side of the page is the photo toolbar, which contains links to all of the things you can do with your photos: ordering prints, editing photos, making cards, etc.
Gifts
In the Truprint store, you can order prints, gifts, photo books, and more. To learn more about the store, consult the “Shopping” section of the Truprint help page.
Account
Click on the "your account" link near the top of most pages to view and edit your account information, including e-mail address, password, mailing address, and billing info. You can also see your credits, special offers, address book and order status.
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| Viewing Your Own Photos |
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| After logging in to your Truprint account with your email and password, you'll see the Truprint homepage. Click on the “photos” tab (at the top of the screen) to view your photo library. |
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| On the main page of your photo library, you’ll see the albums that you have most recently uploaded or viewed. To the left, you’ll see a navigation bar with links to the following: |
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- your favourites . This is a unique album that contains all of the photos that you have tagged as favourites. Learn more about tagging favourites.
- your albums. These are the albums that you have uploaded to your Truprint account. When you click on “your albums” in the left navigation bar, you’ll see a menu with options for viewing your albums. You can view them by date, alphabetically, or all at once.
- friends’ albums. These are the albums that your friends and family members have shared with you.
- projects. Here you’ll find your saved projects, including calendars and photo books.
- group rooms. From here, you can access the group rooms that you belong to. Learn more about group rooms.
Tip: If you don't have any albums, you can upload digital photos
, or send in a roll of film.
To view an album of photos in order:
- First, go to your photo library (click the “photos” tab) and use the left navigation bar to find the album you want to view.
- Then click anywhere on the cover or title of the album to open it. You'll see a themed header with your cover photo, album title, and date at the top of the page.
- Below the header, you’ll see thumbnail (small) versions of every photo on a single page.
- Click on the first photo in the album to see a bigger version of it.
- Click on the 'next' link in the upper right hand corner to see the next photo. Repeat for all the photos in your album.
- After the first photo, there will be a link to the 'previous' photo in the upper left hand corner, in case you'd like to go back.
Tip: While you're viewing a photo, you can click on the yellow 'order prints' button on the right hand side to add prints to your cart without leaving the page.
To view an album as a slideshow:
- First, go to your photo library (click the “photos” tab) and use the left navigation bar to find the album you want to view.
- Then click anywhere on the cover or title of the album to open it. You'll see a themed header with your cover photo, album title, and date at the top of the page.
- Below the header, click the “play slideshow” link.
- A new window will open up, and the slideshow will begin to play. Use the buttons at the top of the window to pause, go forward or back, or change the speed.
- You can also change the background color or end the slideshow.
- When the slideshow has finished, you can replay it, follow the links on the page to order prints or make a flipbook, or close the window to return to your photo library.
View Your Favourites
To view your favourites, click the “photos” tab to go to your photo library. Then click “your favourites” in the toolbar to the left.
Picture quality
In order for the Truprint website to load quickly, we display low-resolution images in your account. These images are sometimes a little darker or fuzzier than the actual photo. This isn't an indicator of the true quality of your photo. When you order prints, we use the high-resolution scanned photo stored with your account to produce a high-quality print. |
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| Viewing a Friend's Photos |
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After you receive an email message inviting you to view a friend's album, follow the instructions below. If you don't already have a Truprint account, you'll be able to sign up quickly before viewing the photos.
- Open the email message and click on the blue, underlined album title. If clicking on the album title doesn't work, copy the URL beginning with "http://" and paste it into the address field in your browser.
- You'll see a page titled 'welcome to Truprint,' with areas to sign up for an account, or log in to the account you already have.
- If you don't have a Truprint account yet, fill in the fields on the 'new to Truprint' section with your name, email address, and a password you choose. Click on the box next to "I accept the Truprint Terms and Conditions."
If you have a Truprint account, log in with your email address and password.
- Click on the 'view album(s)' button to see your friend's photos.
Tip: If you deleted or lost the “sharing” email, just ask your friend to share their album with you again. You'll receive another email message.
Viewing Friends’ Photos Stored in Your Account
After you view your friends’ photos the first time, the album will be stored in your account. You can view it at any time by completing the following steps:
- Click the “photos” tab to go to your photo library.
- Click “friends’ albums” in the left toolbar.
- In the toolbar, you will see a menu offering options for how you’d like to view the albums – by date, by friend, or all at once.
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Tell them what you think! You can also view and add comments about your friend's photo in the album's guest book. When viewing the photos, click on the 'guest book' link, which is located to the right of the album name. If the guest book link does not appear, the album owner has de-activated the guest book, rendering it inaccessible.
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View Saved Projects |
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Whenever you create a calendar or photobook, you can save your work – either to return to it later, share it with friends, or use it in another gift order. To view your saved projects, follow these steps:
- Click the “photos” tab to go to your photo library.
- Click “projects” in the toolbar to the left.
- Beneath “projects,” you will see a menu offering you two options. Click “your projects” to view your projects. From there, you’ll be able to work on the projects, share them, or use them in a new order.
Note: You can also view projects that your friends have shared with you, by clicking “friends’ projects” beneath “projects” in the left toolbar. You can’t edit friends’ projects, but you can view them and order them for yourself.
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Common Questions About Viewing Your Photos |
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Why are my photos upside down?
Some 35mm cameras require that you load film in right side up while others require you to load film upside down. When we develop your film, your negatives are scanned and the digital images are then posted to your Truprint account. If your camera loads film upside down, then your images will appear upside down in your account. This is easy to correct. Just follow these steps:
- While viewing your album, click on 'edit & organize' in the photo toolbar on the right side of the page, and then click on the 'rotate and flip' link
- Click on the 'set all photos to flip' link in the upper left corner of the page.
- Click the yellow 'rotate photos' button, to flip the photos and return to viewing your album.
Note:If your photos are still upside down, refresh your browser to show the new orientation. (To do this, look for a button called Refresh or Reload on your browser toolbar above the Truprint logo.) More info about rotating photos
How can I get the high-resolution digital copy of my photo?
You can buy hi-res digital versions of your photos individually for immediate download, or order a CD with up to 500 of your photos. When you are viewing your photo library, an album, or an individual photo, look at the photo toolbar on the right side of the page. You can click on 'Get hi-res photos' and then 'Photo CD' to buy a photo CD or 'Download photos' to get your hi-res digital photos in the format you prefer.
More info about hi-res photos.
More info about Photo CDs.
How long will Truprint store my photos in my account?
We'll keep your pictures online as long as you're an active member of Truprint. To maintain an active membership, just send in film or purchase prints (or other merchandise) at least once every twelve months.
Can I come back and look at my friend's photos later?
Yes, you can. Once you've signed in to see your friend's photos, the album is saved in your Truprint account. The next time you want to view this album, just return to Truprint and log in with your email address and password. You can return whenever you want. The album will remain in your account until you choose to remove it, or until the original owner of the album removes it from their account.
How long will the email link to my friend's album work?
You can use the link as long as you keep the message. Please note that if your friend removes the original album from their account, the link in your invitation email will no longer be valid.
Why can't I re-share my friend's album? The 'share this album' option is not available on the toolbar.
This indicates your friend didn't give you permission to re-share the album with others. More info about sharing.
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Still have questions?
If you still need help, please browse the rest of the Truprint Help section or check out our
Customer Service page for the best way to contact our Customer Service team. |
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