Effective Date: October 21, 2019
At Truprint, we help you bring your photos to life. If you are a new snapper or a professional photographer, a proud parent or imaginative teenager, a passionate pet owner or an avid outdoor enthusiast, your privacy is important to us.
This Privacy Notice explains what information Snapfish, LLC (“Snapfish,” “we,” “us,” or “our”) collects, uses, shares, retains, and protects, and the choices you have. We operate this website under the “Truprint” name. This Privacy Notice applies only to the websites, online services, and mobile applications (collectively the “Services”) where this Privacy Notice is posted. Your use of the Services is also subject to ou.
WE ENCOURAGE YOU TO READ THIS PRIVACY NOTICE AND THE TERMS AND CONDITIONS IN FULL TO UNDERSTAND OUR PRIVACY PRACTICES BEFORE USING OUR SERVICES. BY USING OUR SERVICES, YOU ACKNOWLEDGE YOU HAVE READ AND UNDERSTOOD THE PRACTICES DESCRIBED IN THIS PRIVACY NOTICE.
What Kind of Information does Truprint Collect and Why?
We want to help you tell your story of the people, places, and memories you cherish. We are dedicated to helping you turn your photos into beautiful, personal décor, photo books, mugs, prints, gifts, and more that you’ll be proud to share and can treasure for years to come. When you use our Services, we collect certain information about you. The type of information we collect depends on the type of products and Services you use. For example:
We use this information to create your Truprint account so that you can maintain all of your digital photos and other Truprint activities in one place. We use your information to help verify your identity, account, and account activities to ensure the safety and security of your transactions.
If you choose to purchase our products and/or use our services, we will collect and analyze your information and information about your use of our products and services to develop and improve our products and services. We use the data we have about you to provide and personalize, including with the help of automated systems, our Services, so that they can be more relevant and useful to you.
We also note that you will be able to use your Truprint account credentials across all Truprint websites and associated cobranded websites. However, while the majority of your data is accessible in your account across all websites, your projects and order history may not be accessible because we use different service providers in different regions and a project you start in one region, for example, may not be available for purchase in another.
If you share your photos/albums using our website, your Invitees will see only photos and/or albums you shared with them and your name and contact information; they will not see your other photos and albums.
Before you provide us with the email address and mobile phone number of an Invitee, please ensure either that you have that Invitee’s consent, or your relationship is such that the Invitee would consent to receiving the email or being contacted by phone.
We use this information to verify your identity and respond to your questions or concerns. In addition to your first name, last name, and email address, we may ask to verify your phone number and/or the date of your last transaction in order to verify your identity.
We may also use your contact information to send you newsletters, share news about new Truprint products, features, and services, respond to your requests and inquiries, or reach out to you about issues and questions about your account.
Our surveys are designed to collect your feedback in order for us to continually improve our Services. Participation in these surveys is completely voluntary and you have a choice whether or not to disclose this information. We may use a third-party service provider to conduct these surveys. If you outline any issues and/or request our help with our surveys, we may reach out to you to resolve your concerns.
Please note that any information you include in a message you post to any chat room, forum, or other public posting area is available to anyone with Internet access. This includes, for example, any comments you post on our website’s blog, third-party review pages, or on our social media accounts. If you don't want people to know your personal or other information, don't include it in any message you post publicly.
PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN CHAT ROOMS, FORUMS, AND OTHER PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN CHAT ROOMS, FORUMS AND OTHER PUBLIC POSTING AREAS.
We require this information to verify your social media account and upload your photos from your social media pages directly to your Truprint account.
We may also collect this and additional information about you and your social media account and activities when you interact with Truprint through various social media, for example, by liking us on Facebook or following us on Twitter. The information we receive from your social network depends on your privacy settings. Please review, and, if you prefer, adjust your privacy settings on third-party social media websites before linking or connecting them to your Truprint account.
Note: you may include photo titles, captions, categories, the location of a photo, and/or the date a file was created
Titles, captions, categories, the location of photos, and/or the date a file was created are not required to upload your photos; they are designed for your convenience. We may also use your photos in emails we send to you to inspire you to rediscover past memories or explore new creative ideas. You can opt-out of receiving these emails at any time through the unsubscribe link within each email or by contacting us at the contact information provided below.
In addition to the required information above, depending on your location we may ask you to provide:
We use third-party payment processing companies to process your payment information. This information is used to fulfill your order, and to make your shopping experience easy and effective. Specifically, we display your delivery & billing addresses to you during the order process so you can confirm they are correct, we use them for address verification, we may include them on our invoices to assist our production partners with the shipping and handling of your order, and we may print your phone number on the shipping label of your package so that the courier may contact you in the event there’s a difficulty delivering your package. If you give us permission to keep them, we will store your shipping and billing addresses, so you won’t have to input them every time you make a purchase. You may choose not to store this information.
Truprint stores the following information which you provide to us during a purchase or similar transaction:
We do NOT store:
We collect this information automatically when you use our Services. We use this information to make our Services easier to navigate as well as to personalize the content provided on our Services.
We will also use your information to conduct audits and troubleshooting activities. We do that with cookies and other tracking technologies. For more information about cookies and other tracking technologies, please refer to our Cookie Notice.
While not required, this information is necessary to improve our functionality, generate web analytics, improve our products and Services, and troubleshoot problems.
This information will be collected only when you consent to location services. We need this information to provide you with location-based services, such as retail store locations near you to order prints or other personalized content. Some of our services may not function as designed if location services are disabled.
We may use this information to send you push notifications to remind you about your unfinished transaction, unused credits, or order status. We may also use this information to send you discounts, offers, and new product alerts via push notifications, if you have given permission to Truprint to do so. Depending on your device, push notifications may be turned on by default. You can opt-out of push notifications at any time by adjusting your device settings. Except as described in this Privacy Notice, your mobile phone number will not be shared or sold.
Does Truprint Use Your Information for Marketing?
A simple answer is “Yes.” Truprint uses your information and information about you to:
On What Legal Basis Do We Process Your Personal Information?
We process personal information per applicable law and with transparency and fairness. We rely on the following legal bases to process your personal information:
How does Truprint share Your information?
What Choices Do You Have?
Where appropriate or legally required, we will describe how we use information collected, so you can make choices about how your information is used. You can notify us of your preferences during the information collection process, and change your selection at any time by contacting us directly. Also, when you are asked to provide your information, you may decline. However, please note that if you choose to decline, you may not be able to use some of our products and Services.
We will process your opt-out requests as soon as possible, but please note that it may take us up to 30 days to process your request and you may receive a few more messages until your request is processed.
What About Children’s Personal Information?
The Truprint Services are for individuals 18-years-old or older. Truprint is particularly sensitive to protecting information about children on the Internet.
While we encourage parents to use our Services as a family activity with their children, we recommend carefully monitoring any Internet activities (including use of the Truprint Services) engaged in by their children.
How Does Truprint Protect Your Information?
We use reasonable and appropriate physical, technical, and administrative safeguards to protect information from unauthorized access, use, loss, misuse or alteration. Notwithstanding our security safeguards, it is impossible to guarantee 100% security in all circumstances. If you have any questions about our security practices, you can contact Truprint using the contact information below. Also, it is important that you protect and maintain the security of your account credentials and notify us immediately of any unauthorized use of your account. If we learn of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using our Services or otherwise providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our Services. We may post a notice via the Services if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
If you are using a public computer (public library, school computer, etc.) or a shared computer (family computer, roommate’s computer, etc.), we strongly recommend that you sign out of your Truprint account and close your browser before getting up and moving away from the computer. This will prevent others from accessing your account and information.
How Can You Manage or Delete Your Information?
Information that you provide during registration is available in your Truprint online account. You must enter your email address and password to access your account. You may edit your account information at any time by entering your login credentials. You can cancel or delete your Truprint account by contacting our Customer Support. If you request your account to be cancelled or deleted, Truprint will satisfy your request within 30 days. If Truprint requires more time to process your request, we will notify you about the delay.
Information necessary for the purposes of maintaining business records regarding a deleted or cancelled account, including records of credit transactions and account ownership, will be retained in accordance with applicable law. Please see the section below on our data retention practices for more information.
International Data Transfers
Truprint servers are located in the US. If you choose to provide us with your information as described in this Privacy Notice, Truprint may transfer your personal information cross-border. For example, Truprint may transfer your information to affiliates, partners, or other third parties, located outside of your home country, for the purposes described in this Privacy Notice. If you are visiting from the EU or other regions with laws governing data collection and use that may differ from the laws of the United States (“US”), please note that you are transferring your information to the US, which does not have the same data protection laws as the EU.
With knowledge of these risks, by providing your personal information you understand: (i) your personal information will be used in accordance with this Privacy Notice; and (ii) your personal information will be transferred to the US and other jurisdictions, in accordance with applicable law.
If You Are a Resident of California, what are Your California Privacy Rights?
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit https://oag.ca.gov/privacy/privacy-laws.
Effective Date: September 2019
Last Reviewed: September 2019
This Privacy Notice for California Residents (“Supplemental Notice”) supplements the information contained in our Privacy Notice above and applies solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this Supplemental Notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Supplemental Notice.
Information We Collect
Our website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”). In particular, our website has collected the following categories of personal information from its consumers within the last twelve (12) months:
Category A: Identifiers
Examples: A real name, Internet Protocol address, email address, or other similar identifiers.
Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
Category C: Protected classification characteristics under California or federal law.
Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Personal information does not include:
We obtain the categories of personal information listed above from the following categories of sources:
Use of Personal Information
We may use, or disclose the personal information we collect for one or more of the following business purposes:
Sharing Personal Information
We may disclose your personal information to a third-party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
Your personal information has been shared with third parties as follows:
Disclosures of Personal Information for a Business Purpose
In the preceding twelve (12) months, Company has not disclosed personal information for a business purpose.
Sales of Personal Information
In the preceding twelve (12) months, Company had not sold personal information.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by sending us a message on our website. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to [45/90] days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically by electronic mail communication.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales Opt-Out and Opt-In Rights
You have the right to direct us to not sell your personal information at any time (the “right to opt-out”). Consumers who opt-in to personal information sales may opt-out of future sales at any time. To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting our website and sending us a message.
Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back into personal information sales at any time by visiting our website and sending us a message. We will only use personal information provided in an opt-out request to review and comply with the request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via the information provided at the end of this Supplemental Notice.
Changes to Our Privacy Notice
We reserve the right to amend this Supplemental Notice at our discretion and at any time. When we make changes, we will post the updated Supplemental Notice on the website and update the effective date. Your continued use of our website following the posting of changes to this Supplemental Notice constitutes your acceptance of such changes.
If you have any questions or comments about this Supplemental Notice, the ways in which we collect and use your information described above [and in the Privacy Notice], your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us via the information provided below.
If You Are located in the EU, what are Your Rights?
For French residents only, you have the right to give directives relating to the disposal of your personal information after your death.
If you want to exercise one or more of the above rights, you can contact us using the contact information listed below.
How Does Truprint Respond To “Do Not Track” Signals?
Please note that we do not support “Do Not Track” browser settings and we do not currently participate in any “Do Not Track” frameworks.
What Are Truprint’s Data Retention Practices?
We store your information as long as it is necessary to provide our products and Services and fulfill the transactions you requested. Typically, we keep your information as long as you maintain Active Participation in the Services, as defined in the Truprint Terms and Conditions. Projects you create while not signed into an account and projects you purchase while signed into an account will remain on our servers for as long as is reasonably necessary for our business purposes. Where appropriate or legally required, we retain your information on our servers even after deletion of your Truprint account for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements, or as is reasonably necessary for other business purposes.
Does this Privacy Notice Apply to Third-Party Links from the Truprint Services?
No. Our Services have seals, buttons, and content links to other third-party websites (for example, Facebook, Pinterest, and Walgreens). If you leave the Services to visit the site of any third-party, those third parties have their own privacy and data collection practices. We are not responsible for the privacy practices of these third-party services or applications. You should carefully review the user terms and privacy notice of each third-party service, website, and/or application prior to use.
How will Truprint Notify You of Changes to this Privacy Notice?
We periodically update this Privacy Notice, and encourage you to review it each time you visit the Services. We will notify you of any material changes made to the Privacy Notice and will post those changes through a prominent notice on our Services, along with an update to the Effective Date. Depending on where you live, we may give you an opportunity to accept these changes prior to continuing on our Services. If you do not agree to the changes made to this Privacy Notice, we recommend that you stop using our Services.
How Can You Contact Truprint?
If you have any questions or concerns about our Privacy Notice or our privacy practices, please contact Customer Support or mail us at: